FAQ

Why isn't my promo code working?

Be aware of exceptions to the promo codes. Codes may contain restrictions including Expiration Dates, Excluded Brands, and Spending Requirements. You are limited to one promo code per order.

 

Do you have a store location?

We are located at 136 East 57th Street, 10th Floor New York, NY 10022.

 

Who do I contact with questions? 

Please email contact@skinklinic.com with any questions.

 

I placed a successful order but why didn’t I receive a confirmation email yet?

If you placed a successful order you should receive a confirmation email with an order number. If you have not received an email after 1 hour please contact us to make sure your order went through.

 

How do I know what products are right for my skin?

Our Customer Care staff includes trained aestheticians and product experts that are willing to give you the best possible recommendations for your skin. Just contact us with any questions!

 

Do you ship internationally? 
 
Yes.
  
 
Has my order been shipped?
 

Once your order has been shipped, you will receive a shipping confirmation email that contains tracking information. You can also login to your account at any time to see the current status of your order.